Refund policy

General Returns

  • We have a 30-day general return policy, which means you have 30 days after delivery to request a return for any reason.
  • To be eligible for a return, your item must be in original condition, must not be missing components or showing signs of installation, and in its original packaging. 
  • To start a return, you can contact us at info@terminalelectricsupply.com. Please use the same email used to place the order and make sure that your email contains your order number.
  • Once your return is accepted, we’ll send you a return mailing address. Items sent back to us without first requesting a return will not be accepted. Please note that we do not provide return shipping for general returns.
  • For any question about returns, please contact us at info@terminalelectricsupply.com.


Damages and lost orders

  • Please inspect your order upon delivery and contact us within 3 business days if the item is defective, damaged or contains missing/incorrect items. We will provide a return mailing address and shipping label at no extra cost.
  • Claims made beyond 3 business days after delivery will be treated as general returns. 
  • Packages not delivered within 10 business days after the expected delivery date are considered lost. Customers will have the option for a full refund or have your order reshipped with a different service at our cost.


European Union and United Kingdom 14 day cooling off period

  • Notwithstanding the above, if the merchandise is being shipped into the European Union or United Kingdom, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
  • As above, your item must be in original condition, must not be missing components or showing signs of installation, and in its original packaging. You will also be required to provide return shipping for general returns claims.


Refunds

  • We will notify you once we’ve received and inspected your return, and let you know if your refund was approved or not. Once approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  • If more than 15 business days have passed since we’ve approved your return, please contact us at info@terminalelectricsupply.com.